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Pipeline Generation: Why Self-Service is Crucial for Modern CX
Tags: Inbound Sales

Pipeline Generation: Why Self-Service is Crucial for Modern CX

Just about everyone has a customer service horror story involving endless waiting on hold, mind-numbing repetition of the same information over and over again to yet another customer service rep, and countless delays as an inexperienced CSR struggles to find the right script in their call center response binder.

James Welch
By James Welch

on Sep 8, 2020 9:15:00 AM

Pipeline Generation: Why Self-Service is Crucial for Modern CX

James Welch
By James Welch
on Sep 8, 2020 9:15:00 AM

Just about everyone has a customer service horror story involving endless waiting on hold, mind-numbing repetition of the...

Artificial Intelligence, Machine Learning, and the Future of Sales & Marketing

James Welch
By James Welch
on Oct 6, 2019 7:33:00 AM

It wasn’t too long ago that artificial intelligence (AI) was associated with evil robots and vintage science fiction movies....

How to make contact with qualified leads in the internet age – quality over quantity

James Welch
By James Welch
on Aug 25, 2019 7:30:00 AM

If you’re a sales and/or marketing professional, you’re probably finding the internet both terrifying and exciting all at...

When Sales Automation Tools are Not Your Friend

James Welch
By James Welch
on Apr 4, 2019 7:13:00 AM

Virtually every organization of size has some sort of customer relationship management (CRM) infrastructure that enables...

Sales Pipeline Generation, Part 3: Selling More to Existing Customers

James Welch
By James Welch
on Dec 23, 2018 8:00:00 AM

If you have anything to do with business IT, sales, or marketing, chances are very good that you’ve heard the term “single...

Sales Pipeline Generation Part 2: Sales can build a sustainable pipeline with inbound marketing

James Welch
By James Welch
on May 1, 2014 1:45:00 AM

Sales Pipeline Generation is a Strategic Imperative. The title of this post would cause some sales managers to say you are...

Sales Pipeline Generation Part 1: You are responsible for your pipeline, now what?

James Welch
By James Welch
on Apr 29, 2014 1:45:00 AM

What sales rep has not heard the line "You are responsible for your pipeline," and every good rep know its true. We are...

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